Captain Mike Penn’s GREAT CUSTOMER SERVICE keynote will answer the question; How do you create a culture that inspires employees and team members to give your customers the great service they cannot get elsewhere?”

Captain Mike Penn’s GREAT CUSTOMER SERVICE keynote will answer the question;

Mike Penn’s keynote presentation by a truly inspirational message with purpose and from the heart meaning. Mike Penn will show how the importance of this creating a culture of service, becomes the by-product of the “way of life” within the company, for all employees.  Mike Penn answers the constant question of “who is more important, the customers or employees?” Mike Penn, as part of Southwest Airlines management says “employees.”

Captain Mike Penn will emphasize: “How great customer service is not a slogan, it’s the culture and mind-set that is integral to the marketing plan to attract more customers.”

How do we correct our mistakes with our customers? Professional speaker, Mike Penn, will illustrate the use of mistakes as opportunities to gain customer loyalty.

You will hear phrases, which are actually attitudes, like “a warrior spirit”, “a servant’s heart” and “a fun-loving attitude”, which is the basis for Southwest Airlines, which enjoys the title of the best customer service airline in the world. Professional public speaker, Mike Penn relates customer service as promoting good feelings because the employee simply cares.  Captain Mike Penn will show you how this culture of great service affects employee moral, retention, productivity and profitability.